| Item # |
Description |
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Are your prices competitive? This comprehensive tool leads you
through the process of conducting a semi-annual market survey. Use a
form for each competitor surveyed. Designed for use with the
Competitive Market Summary (F-039). |
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Simplifies recording of daily and weekly technician pay calculations
for combined effort pay plans. Use one per week for each production
unit. Great for advanced production concepts, such as team or group
production, that require daily calculation of technician pay. |
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Summarizes information gathered on the Repair Order Survey Form
(F-028), then leads you through 10 easy calculations for determining
key performance indicators. Use one form for each service advisor
for each surveyed labor category. |
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Record and review cost data for common service parts. Includes
inventory, actual and retail prices. A fundamental element of a
successful and competitive pricing program. |
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Get the big picture! Yearly summary takes numbers from the
dealership financial statements and outlines sales, gross profit,
expenses and profit by month for pertinent categories. Great for
tracking monthly performance and identifying cyclic business trends. |
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Service advisor performance should be reviewed at least each quarter
- use this accurate tool to do it right! Measures current versus
past performance for nine key performance indicators, along with
complete instructions for making the calculations. |
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Service managements control of warranty claim receivables can be a
major factor in a dealerships financial status. Provides an
easy-to-maintain, accurate and active record of the disposition of
every claim submitted. |
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Use this superb management tool to track your effective labor rate
daily for each service advisor for different work categories.
Includes instructions for calculating this critical data from just a
few key numbers from the repair orders. Designed for use with the
Effective Labor Rate Summary (F-026). |
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Summarize the data gathered on the Effective Labor Rate Survey
(F-025) to track and assess flat rate hours per repair order and
effective labor rate. Daily and month-to-date analyses provide
insight necessary to effectively manage this vital element of
service department profitability. |
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Direct mail solicitation with telephone follow-up is a great way to
build service traffic. Use to effectively manage a telephone
follow-up program - list calls to be made, assign calls and monitor
results. |
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Analyze your total repair orders by sales and flat rate hours for
maintenance and repair categories. Designed for use with the Repair
Order Review Summary (F-005A). |
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Discourage waste and misappropriation of shop supplies by tracking
their use with this supplies disbursement form. Records use by
individual technicians for optimal expense control and analysis. |
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Use this handy log to document and control the inspection,
preparation, accessory installation/repair, etc., of new and used
vehicles taken into stock. Includes all information normally
required to control servicing of a stocked vehicle. |
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A proven way to improve service sales following initial write-up.
Just provide a pad of these 2-part NCR (carbonless) forms to your
technicians, who complete a form when they identify an additional
service sales opportunity and give it to the service advisor. Allows
management to monitor sales opportunities, call-back response times
and closing ratios. |
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In a team production environment, daily cost-of-sales changes when
team members are absent, pay rates change or team sizes change.
Repair orders are always "properly costed" when this easy-to-use
grid is employed to calculate and record individual team
cost-of-sales. |
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A free inspection of 26 easily checked safety and maintenance items
is a highly effective sales technique. Use this 2-part NCR
(carbonless) form to document a comprehensive vehicle condition
report, estimated costs and notes regarding the inspected vehicle. |
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Changes in areas such as manpower, labor rates and expenses can have
a big impact on financial performance. Don't be taken by surprise!
Lists variables involving sales, gross profit, expenses and net
profit for analysis versus typical monthly data from prior years.
Great tool for accurate forecasting. |
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Summarize key service department performance indicators to simplify
communication of vital information to the dealer. Record objectives
and actual results weekly and month-to-date. |
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Summarize the market survey information gathered on the Maintenance
Service Review (F-001). Record individual prices for each competitor
surveyed, calculate average prices for each operation and compare
the averages to your current prices. |
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A great way to track daily ASM performance regarding additional
service requests. Compare the number of requests written to the
number of requests closed and the amounts involved, then calculate
the request and amount closing percentages. |
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Simplifies control of an often misunderstood and improperly managed
account. Use at months end to assist in the physical inventory of
outstanding repair orders. A foolproof method of identifying
end-of-month adjustments to work in process. |
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No more guessing at which repair orders resulted in what categories
of work! List the flat rate hours for each repair order resulting in
four different work categories. Summarize up to 25 repair orders
with a total for each category and an overall summary. |
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Are your ASM's going the extra mile to assure customer satisfaction?
This process leads the cashier thru key customer survey questions
that provide valuable insight into this critical area. Designed for
use with the Daily Customer Satisfaction Survey Summary (F-058). |
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Summarizes data from the Daily Customer Satisfaction Survey (F-057)
to obtain daily and month-to-date percentages relating to ASM
customer satisfaction performance. Determine your current
performance level and strive for relative improvement. |
