| Item # |
Description |
|
A monthly survey of service department equipment
ensures that your shop is operating at maximum technical capacity.
Double-sided form lists 48 common equipment items. Document
equipment inventory, condition and repair or replacement estimates. |
|
Creating and following a written plan of action is the best way to
ensure that management tasks are actually carried out. An extremely
effective communication tool for management planning, implementation
and follow-up. |
|
Discourage waste and misappropriation of shop supplies by tracking
their use with this supplies disbursement form. Records use by
individual technicians for optimal expense control and analysis. |
|
Use this handy log to document and control the inspection,
preparation, accessory installation/repair, etc., of new and used
vehicles taken into stock. Includes all information normally
required to control servicing of a stocked vehicle. |
|
In a team production environment, daily cost-of-sales changes when
team members are absent, pay rates change or team sizes change.
Repair orders are always "properly costed" when this easy-to-use
grid is employed to calculate and record individual team
cost-of-sales. |
|
A free inspection of 26 easily checked safety and maintenance items
is a highly effective sales technique. Use this 2-part NCR
(carbonless) form to document a comprehensive vehicle condition
report, estimated costs and notes regarding the inspected vehicle. |
|
Encourage adherence to policies and good work practices by using
this instrument to conduct and document disciplinary interviews.
Serves as a written warning, creates a permanent disciplinary record
and notifies higher dealership authorities of the offense and the
action taken. |
|
Simplifies control of an often misunderstood and improperly managed
account. Use at month's end to assist in the physical inventory of
outstanding repair orders. A foolproof method of identifying
end-of-month adjustments to work in process. |
|
Regular meetings and thorough documentation thereof reduce
misunderstandings and increase management's ability to follow-up.
Specifically designed for service departments using Lateral Support
Group or Team concepts. A great way for the service manager to
monitor individual production, technician outlook and positive or
negative trends in attitude, work ethic and production. |
|
Regular meetings and thorough documentation thereof reduce
misunderstandings and increase management's ability to follow-up.
Specifically designed for service departments using Lateral Support
Group or Team concepts. A great way for the group or team leader to
monitor feedback from individual technicians. |
|
Are your ASM's going the extra mile to assure customer satisfaction?
This process leads the cashier thru key customer survey questions
that provide valuable insight into this critical area. Designed for
use with the Daily Customer Satisfaction Survey Summary (F-058). |
|
Summarizes data from the Daily Customer Satisfaction Survey (F-057)
to obtain daily and month-to-date percentages relating to ASM
customer satisfaction performance. Determine your current
performance level and strive for relative improvement. |
