Found something else today. I was working with a store to create a CP ELR survey for a warranty increase. As in most cases the warranty company wanted XX number of consecutive CP repair orders to justify the increase requested, as a dealer we want to give them the best sample we can. We ran EROA for a month, created a data filter to exclude maintenance, exclude warranty pay type, exclude internal pay type and then looked at the summary by day. We then scanned the ELR of each day to determine the best consecutive days to choose that would give us the number they needed and get us the best sample. We then went back to the filter and excluded the days before and excluded the days after the desired date. Rechecked the summary by day to make sure it did what we wanted and then went to the job list report to have a nice clean list of consecutive ROs that we wanted to pull and send in.

Just thought I would share.

Been using this angle for a few week with VW being big on E-mail penetration. Open EROA, select customer summary, sort by e-mail to see all the customers with out e-mail addresses. Sort by ASM, print the first page of the report and tell'em to get you 10 good addresses and put them in the computer.

Run EROA for a month, select the VIN Summary report, and sort by the # column so that the highest number shows at the top. Now you can research the VIN number for possible rechecks for QC issues, multiple repairs for warranty issues, or multiple visits for parts order/stocking issues.